BlueCaller Privacy Policy
Last updated: October 24, 2026
BlueCaller (“BlueCaller,” “we,” “us,” or “our”) provides software for contractors, their crews, and their customers, including quotes, projects, jobs, time tracking, payments, chat, contractor websites, and AI tools.
This policy explains what we collect, how we use and share it, how long we keep it, and the choices you have. It applies to the BlueCaller mobile app, web app, contractor websites, public quote and payment pages, the waitlist, and bluecallerco.com.
1. Who We Are
BlueCaller is operated by BlueCaller LLC, a company based in Utah.
Privacy contact:
Email: bluecallerllc@gmail.com
Mailing address: 1084 South 1000 East, Apt 16, Provo, UT 84606
2. Who Can Use BlueCaller
You must be 18 or older to create a BlueCaller account. BlueCaller is a business tool and is not directed to minors. We do not knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.
3. Information We Collect
We collect information you give us, information created when you use BlueCaller, and information from services you choose to connect.
3.1 Account and Sign-In
- Name, email address, username, and language preference
- Password, stored only as a secure hash
- If you use Google Sign-In: your name, email, Google account ID, and profile image URL
- Sign-in security records: email verification codes, trusted devices, active sessions, and failed sign-in attempts
- Account role, such as contractor, crew member, or admin
3.2 Profile, Portfolio, and Contractor Website
- Headline, bio, skills, trades, profile photo, and general business location
- Portfolio projects and photos
- Business branding, such as your logo and business details
- Contractor website content, including its web address and any past addresses
Your profile is visible to other signed-in BlueCaller users. Your contractor website and the portfolio content you place on it are public on the internet.
3.3 Customer Information Entered by Contractors
Contractors may enter information about their customers, such as name, email, phone number, address, and related quotes, projects, and notes. In the mobile app, you can pick a contact from your phone to fill in these fields. The app reads your phone contacts on your device to show the picker, and only the contact you choose is saved to BlueCaller. We do not upload your address book.
3.4 Quotes, Projects, Jobs, and Business Records
- Quote content, line items, pricing, markup, deposit and payment terms, totals, and status
- When a public quote link was viewed, accepted, or declined
- Project and job details, crew assignments, tasks, notes, dates, hours, and costs
- Calendar items you create
- Saved material prices and supplier information used for estimating
3.5 Electronic Signatures
When a customer accepts a quote, we record the signer's name, email, the consent text they agreed to, their IP address, browser and device information, the time of signing, and the signed PDF. When a contractor countersigns, we record the same details for the contractor. We keep these records as proof of the agreement.
3.6 Crew Time Tracking and Job Site Location
When a crew member clocks in or out of a job, the app asks for the device's precise location and records:
- Latitude and longitude at clock-in and clock-out
- Location accuracy and distance from the job site
- Any reason given for clocking in away from the site
- Clock times and any time corrections, with notes
Location is collected only at the moment you clock in or out. BlueCaller does not track your location in the background or between clock events. This information is visible to the contractor who runs the job.
3.7 Job Photos, Expenses, and Receipts
Crew members may submit job photos, expenses, and receipt images. These are visible to the contractor who runs the job. Receipt images may be read by AI to fill in expense details (see Section 5).
3.8 Payments
Payments are processed by Stripe. BlueCaller never receives or stores full card numbers or bank account numbers.
- Contractors receiving payments: Stripe collects identity and banking details to verify your account, which may include your legal name, date of birth, address, tax ID or Social Security number, and bank account. We receive your Stripe account ID, verification status, and payout status.
- Customers paying a contractor: you enter payment details on a Stripe-powered page. We store the amount, status, Stripe reference IDs, and any refund or dispute records.
- Contractors paying crew: we store a Stripe customer ID, payment method type, and bank name, plus payment amounts, status, and history.
- BlueCaller subscriptions: we store your plan, billing status, and Stripe reference IDs.
Stripe's handling of your information is described in the Stripe Privacy Policy.
3.9 Chat and Notifications
- Message content, sender, recipients, timestamps, and online status
- Translated copies of messages, if translation is turned on
- Push notification device tokens, device platform, notification preferences, and delivery records
Notification previews may appear on your lock screen depending on your device settings.
3.10 Estimate Requests from Contractor Websites
If you request an estimate through a contractor's BlueCaller website, we collect your name, email, phone number, service address, project type, description, preferred contact method, and any photos you upload. We share this with that contractor so they can respond to you. You do not need a BlueCaller account to submit a request.
3.11 AI Features and Voice
When you use AI features, we store your conversations with the AI quote assistant, any files or photos you attach, your AI preferences and instructions, and the results. If you use voice input, the app records audio through your microphone and sends it for transcription. We keep the text, not the audio.
3.12 Waitlist
Email address, trade, and the date you signed up.
3.13 Feedback and Support
Feedback and bug reports you send us, and any information in support emails.
3.14 Device, Usage, and Technical Information
IP address, device and browser type, operating system, app version, API requests, error logs, and security events. We use this to run, secure, and fix BlueCaller.
3.15 What We Do Not Collect
- Full payment card or bank account numbers (Stripe holds these)
- Background or continuous location
- Health information
- Advertising identifiers or cross-site tracking data
4. How We Use Information
- Provide BlueCaller features: accounts, profiles, quotes, signatures, projects, jobs, time tracking, payments, chat, websites, and notifications
- Verify job site attendance for the contractor running the job
- Process payments, payouts, refunds, and disputes through Stripe
- Power AI features you choose to use
- Send transactional emails and push notifications
- Send marketing emails to waitlist members and users who have not opted out (see Section 12)
- Secure accounts, prevent fraud and abuse, and fix problems
- Provide support and improve BlueCaller
- Comply with legal, tax, and accounting obligations
We may use aggregated or de-identified data to understand how BlueCaller is used. This data does not identify you.
5. Artificial Intelligence
BlueCaller uses AI models from OpenAI for these features:
- AI quote assistant: your messages, attached photos and files, project details, and saved instructions are sent to generate quote drafts.
- Voice input: audio recordings are sent for transcription.
- Translation: quotes and chat messages are sent for translation when you or the recipient use a different language.
- Receipt scanning: receipt images are sent to read expense details.
- Material price lookup: material descriptions are sent to search public supplier prices. We do not send customer or personal information for this feature.
Under OpenAI's API terms, data sent through the API is not used to train OpenAI's models. OpenAI may keep it for a limited time to monitor for abuse. See OpenAI's Privacy Policy.
AI output can be wrong. You are responsible for reviewing quotes, translations, and expense details before you send or rely on them. Do not include unnecessary sensitive information in AI requests.
Connected AI Assistants
You can connect an outside AI assistant to your BlueCaller account. Once you approve it, the assistant can read, and if you allow it, change, your BlueCaller data on your behalf. That assistant's provider handles the data under its own privacy policy. You can disconnect an assistant at any time.
6. Public Links and Pages
Some BlueCaller pages can be opened by anyone with the link, without signing in:
- Quote links show the quote and let the customer accept, sign, or decline.
- Payment links let a customer pay a contractor.
- Contractor websites are public and may be found by search engines.
Contractors should send links only to the intended recipient and leave out unnecessary sensitive information.
7. What Other Users Can See
- Signed-in users can search for you and see your name, username, email, profile photo, headline, bio, skills, trades, general location, portfolio, and connection status.
- Contractors can see their crew members' time records, clock-in and clock-out locations, job photos, expenses, receipts, and crew payment records for their jobs.
- Crew members can see the job details a contractor shares with them.
- Chat participants can see the messages in their conversations.
8. How We Share Information
We do not sell personal information, and we do not share it for targeted advertising.
8.1 Service Providers
These companies process information on our behalf:
| Provider | Purpose | Information |
|---|---|---|
| Stripe | Payments, payouts, identity verification, subscriptions | Payment, banking, identity, and transaction details |
| OpenAI | AI quotes, transcription, translation, receipt scanning, price lookup | Content you send to AI features (Section 5) |
| Google Sign-In, address search and maps (Google Places) | Name, email, profile image URL, addresses you search | |
| Google Firebase | Push notifications | Device tokens and notification content |
| Amazon Web Services (S3) | Private file storage | Photos, files, receipts, and signed PDFs |
| Resend | Email delivery | Recipient email addresses and email content |
| DigitalOcean | Server and database hosting | All information stored in BlueCaller |
8.2 Contractors and Customers
Quotes, signatures, payment requests, and estimate requests are shared between the contractor and the customer involved.
8.3 Legal and Safety
We may disclose information when reasonably necessary to comply with law or legal process, enforce our terms, prevent fraud or security issues, or protect the rights and safety of BlueCaller, our users, or the public.
8.4 Business Transfers
If BlueCaller is involved in a merger, acquisition, financing, or sale of assets, information may transfer as part of that deal, subject to confidentiality protections.
9. Customer Data Controlled by Contractors
For customer information that a contractor enters or receives through BlueCaller, the contractor controls the customer relationship and BlueCaller processes the information on the contractor's behalf. Contractors are responsible for having the right to collect and use it.
If you are a contractor's customer and want to access or delete your information, contact the contractor first. You can also contact us. We will forward your request to the contractor and help them complete it. If the contractor does not respond, or the information was collected directly by BlueCaller (such as a signature record), we will handle the request ourselves within 45 days.
10. Data Retention
| Information | How long we keep it |
|---|---|
| Account, profile, and app content | While your account is active. Deleted within 30 days after an account deletion request. |
| Customer contacts and estimate requests | Until the contractor deletes them or deletes their account, then within 30 days, unless attached to a record in the next row |
| Signed quotes, payments, refunds, disputes, subscriptions, and job time records | Up to 7 years for legal, tax, and dispute purposes. Identifying details are removed when the related account is deleted. |
| Clock-in and clock-out locations | With the job record. Removed when the crew member's account is deleted. |
| Chat messages | Until the sender's account is deleted |
| Waitlist entries | Until you unsubscribe or ask us to delete them |
| Logs and security records | As long as needed for security and troubleshooting. Unlinked from your account when it is deleted. |
| Backups | Deleted data may remain in backups until they expire on their normal schedule |
11. Your Rights and Choices
You can:
- Access and correct your information in the app, or ask us to
- Export a copy of your account data
- Delete your account (see below)
- Opt out of marketing emails using the unsubscribe link in any marketing email
- Turn off push notifications, location, camera, microphone, and contacts access in your device settings. Some features will not work without them, such as clocking in at a job site.
- Disconnect Google Sign-In or connected AI assistants
Deleting Your Account
- Submit a request at bluecallerco.com/delete-account or in the app. Your account is deactivated right away.
- We may contact you to see if there is a problem we can fix. This is optional and does not delay your deletion.
- We review the request to confirm it came from you.
- Your account and data are permanently deleted within 30 days, except records we must keep (Section 10), which are anonymized.
If you cannot sign in, email us from the address on your account. To make any other privacy request, email bluecallerllc@gmail.com. We will verify your identity and respond within 45 days. We will not treat you differently for using your privacy rights.
State Privacy Rights
Depending on where you live, including Utah, California, Colorado, and other states, you may have the right to confirm, access, correct, delete, or get a copy of your personal information, and to opt out of its sale or use for targeted advertising. We do not sell personal information or use it for targeted advertising. We honor browser opt-out signals such as Global Privacy Control where required by law.
12. Email Communications
Transactional emails, such as quotes, payment receipts, sign-in codes, and account notices, are part of the service and cannot be turned off while your account is active.
Marketing emails, such as launch news, product updates, and offers, may be sent to waitlist members and BlueCaller users. Every marketing email includes an unsubscribe link, and we honor opt-outs promptly.
13. Mobile App Permissions
The app asks for each permission only when you use a feature that needs it.
| Permission | Used for |
|---|---|
| Location | Verifying you are at the job site when you clock in or out |
| Camera and photos | Profile photos, portfolio, job photos, receipts, and quote attachments |
| Microphone | Voice input for AI features |
| Contacts | Picking a phone contact to fill in a customer's details |
| Notifications | Push notifications about jobs, quotes, payments, and messages |
14. Cookies and Local Storage
The BlueCaller web app uses browser storage to keep you signed in and remember basic settings. We do not use advertising or third-party analytics cookies. If that changes, we will update this policy first.
15. Security
We protect information with password hashing, email verification codes for sign-in, encrypted storage of sign-in tokens on your device, role-based access controls, private file storage with short-lived links, encryption in transit, and security logging. No system is perfectly secure. Keep your sign-in details private and lock your devices.
If a data breach affects your personal information, we will notify you and the authorities as required by law.
16. International Users
BlueCaller is operated from the United States. If you use it from another country, your information will be processed in the United States and wherever our service providers operate.
17. Changes to This Policy
We will update the date at the top when this policy changes. For material changes, we will also notify you in the app or by email before they take effect.
18. Contact Us
BlueCaller LLC
Email: bluecallerllc@gmail.com
Mailing address: 1084 South 1000 East, Apt 16, Provo, UT 84606